Rental Policies and Procedures

Making A Reservation

To confirm a reservation we require your contact information, a non-refundable deposit, and a signature on your rental contract. The deposit is equal to 50% of your order total and is applied towards your final balance. Your order will not be considered ‘reserved’ until a deposit and signed contract are received.

Payments

Payments can be made in any of the following ways: credit card, cash, personalized cheque with ID, email transfer or direct deposit. We take payments in person, over the phone, by email, or by mail. You may pay the final balance on your account at any point before your event, but we must receive payment before the items can be delivered or picked-up.

Changes & Cancellations

Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order. All reductions in numbers must be received by Vancouver Chiavari Chairs 14 days prior to your event. Any reductions or cancellations made within 14 days will be subject to a cancellation fee. Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. These items will be billed separately. You may make changes by phone, email, or in person. This policy helps us to ensure that your order is packed as accurately as possible. See our Cancellation Policy below for more detailed information.

Cancellation Policy

Reductions in quantity are limited to 20% of the original amount ordered per item and must be made a minimum of 14 days prior to your event to avoid penalty. Reductions in quantity greater than 20% and/or any reductions made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 1 week of the event date will be charged at full rental rates plus taxes. As these items will be made unavailable to other clients at the time of booking, if you do cancel your entire reservation you will forfeit your initial 50% reservation fee.

Rental Periods

The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.

Picking-up Your Rental

Either you or someone else can pick up your order. If another person will be picking up they will need to know what name your order is booked under and settle any remaining balance owing on the account. You are responsible for any and all damage that may occur during transportation to and from your event site.

Delivery & Pick Up

Delivery rates are based on drop off to a point immediately accessible to our truck, usually your driveway, garage, or yard. Should you require delivery beyond our truck tailgate or set-up and take down of items, please request a quote prior to your event.

If you or someone else is returning your rental

To avoid extra charges, we recommend that you count your order before returning it to ensure all items and packaging are accounted for. Vancouver Chiavari Chairs also counts every order when it is returned to our warehouse. If you are not willing or able to wait for your order to be counted by All Occasions staff upon return, then we will not accept any disputes over missing or damaged items. As we take in many orders in a day, there may be a slight wait as returns are counted on a first come, first serve basis.